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Exceptional Factors

The following resources support understanding and application of the Regulations

The University's Procedure for the Consideration of Exceptional Factors provides definitions of, and mechanisms for, the consideration of Exceptional Factors that affect assessment.

Frequently Asked Questions


What are Exceptional Factors?

Exceptional Factors are short-term events that have a serious impact on assessment by either:

  • preventing you from attending, completing or submitting an assessment on time; or
  • significantly affecting your performance in an assessment.

Exceptional Factors must be:

  • Severe
  • Unexpected / unpreventable
  • Relevant
  • Corroborated

Exceptional Factors may not be submitted as an insurance against possible poor performance. Acceptance of Exceptional Factors will not result in individual marks being raised.


I have an approved PLP - can I use this as
Exceptional Factors?

Long-term life circumstances such as a disability or a chronic/ on-going medical condition are not dealt with under the Exceptional Factors Procedures.  You should seek advice from the University’s Disability Service, ideally at the beginning of your studies if you have a disability or medical condition that may affect your assessment.

If your disability/medical condition worsens significantly, you should seek advice from the Disability Service. In some cases, this may result in revision to your Personal Learning Plan.


How do I submit an Exceptional Factors claim?

Exceptional Factors should be submitted via an Exceptional Factors Claim Form (EF1), which should be submitted along with all necessary documentary evidence to the appropriate Student Hub for all units affected, even if the units are from other faculties.

A list of deadlines for submission of Exceptional Factors claims is available at the following location - http://www.mmu.ac.uk/students/assessments/


What evidence is required to support a claim?

Exceptional Factors claims must be supported by relevant and current independent documentary evidence. Post-dated evidence will not normally be accepted. It is entirely your responsibility to submit all necessary documentary evidence to support an Exceptional Factors claim.  Failure to submit appropriate documentary evidence will result in a claim being rejected.

 Evidence must be:

  • Original (If you need to keep the original you must present it to Student Hub, who will take a photocopy and sign the copy).
  • Signed by an appropriate third party such as a GP, police officer, solicitor University counsellor, who knows you and is able to provide objective and impartial evidence
  • In English (It is your responsibility to ensure that non-English evidence is accompanied by a translation certified as correct by a Public Notary or translated by an accredited translator)

Medical evidence must:

  • relate specifically to the dates and duration of the illness;
  • contain a clear medical diagnosis or opinion and not merely report the claim that you felt unwell, nor merely report any claim that there was reason to believe that you were ill.

How will I be notified of the decision?

Exceptional Factors Panels meet at intervals during the year. The panel will decide whether the circumstances described by you are valid Exceptional Factors or not, and assess whether or not they are likely to have adversely affected your performance.

You will receive written notification of the decision of the panel within 5 working days of the relevant panel meeting.  A report of the decision will also be forwarded to the Programmes Officer for consideration at the appropriate Assessment Board


Can I appeal a rejected application for Exceptional Factors?

Yes, you can make use of the University’s Academic Appeals procedure.


Where can I get assistance with submitting an
Exceptional Factors claim?

Additional support on submission of an Exceptional Factors claim is available from Student Support Officers and from the Students’ Union Advice Centre. Through these services, you can discuss your claim confidentially, seek assistance in completing an Exceptional Factors claim form or seek clarification on any aspect of the procedure.


Will MMU keep a record of my Exceptional Factors
claim?

Yes, the University maintains a record of all cases considered by Exceptional Factors Panels and the decisions made. Details of medical or personal circumstances are not included in the record of the meeting and supporting documentation, such as medical certificates, are held separately.


What happens if my Exceptional Factors claim is accepted?

If your Exceptional Factors claim is successful, the panel will recommend to an Assessment Board:

  • That you should be allowed to take the assessment that was affected again. If the assessment was a first attempt, you will be allowed to take it again without a cap on the mark. If the assessment was a second or third attempt, the cap on the mark will remain.
  • If you did not take the assessment, you will be given an opportunity to do so at the next available opportunity.
  • For coursework, you may be offered an extension to the submission deadline.

I missed lectures due to illness - who should I
contact?

If you are absent due to illness, you should contact your Head of Department. Should the period of absence be longer than 7 days, you will be required to produce a medical certificate.


Further Support

Students having difficulty understanding any aspect of the Assessment Regulations should contact their Faculty Student Support Officer, or the Students' Union Advice Centre - which offers support and guidance in relation to Assessment. Additional support is also available from Student Hubs, or from your Programme/Unit Leader.