Our Security Service provides 24 hour, 365 day advice and assistance designed to make our campuses safe and secure places in which to live, work and study.

We seek to ensure, as far as is reasonably practicable, the security and safety of all students, staff, visitors and contractors, whilst within or situated on Manchester Metropolitan University premises.

All of our halls have on-site 24 hour security and many of the halls have coverage by CCTV. Additionally the halls have a manager who is responsible for domestic arrangements within the halls.

For more advice on staying safe download our guides for campuses in Manchester and Cheshire.

For more general advice on staying safe around Manchester and Cheshire check out our Streetwise Guide.

Insuring your Possessions

When you pay your accommodation fee, you become a beneficiary of the Manchester Metropolitan University Halls of Residence block insurance policy. This provides basic cover for your personal possessions.

If you wish you can pay an additional sum to extend the standard policy to cover your valuables, mobile, bike, etc. It is a good idea to mark your valuables with a security pen before you get here and register your property on the Immobilise website.

Information about your insurance provider

As the No 1 student insurance provider and with nearly 50 years of experience, Endsleigh understands uni life like nobody else. We understand how important it is to stay connected when you\'re at university, that\'s why working with your accommodation provider we’ve arranged standard room insurance for you inside your room.

Your room is covered, but your laptop and other gadgets aren’t covered outside your room.

To check the insurance provided and to arrange cover for your laptop, gadgets and other valuable items and to benefit from our 24 hour laptop and mobile phone replacement* promise call or visit us online.

Download our essential student checklist to help you prepare for university life, click here to download the student checklist.

Visit endsleigh.co.uk/reviewcover
Call 0800 389 1920 / 01282 672 108

*24 hours represents 1 working day from us approving your claim.

Pastoral Care

All University leased or owned residences have pastoral care teams, comprising of wardens, assistant wardens and/or residential advisors as well accommodation/welfare staff, which you can go to during your stay for advice or for help sorting out any problems. If you are having particular problems with your accommodation we encourage you to speak to your pastoral team, in confidence, which will do everything they can to help you.

Pastoral teams at all residences hold drop-in sessions during term time, no appointment is usually necessary, just enquire at your hall reception for full details.

Pastoral care teams are on duty every night between 6.00pm – 8.00am Monday to Friday and all day Saturdays and Sundays. In addition to holding drop in sessions they can also be contacted via the Hall Reception/Security in an emergency.

If you are having particular problems with your accommodation we encourage you to speak to the Pastoral Care Team in confidence, which will do everything they can to help you.

If you are having personal problems you can speak to a counsellor in confidence or our Student Support Officer; the telephone numbers are available from Reception or your Hall Handbook.

Information for Parents

If you are concerned about the well being of your son or daughter, encourage him/her either to contact their RA or to drop into the Residential Services Office. Please be aware that if you contact us yourself, whilst we will endeavour to be helpful, we will not be able to disclose to you any information about your son or daughter.

What does the Pastoral Care Team do?

A member of the team should be your first point of contact for matters related to life in residences (however, matters of safety and security should be reported to Security and maintenance jobs should be reported to maintenance.

When you contact the Warden/Residential Advisor you can expect they will:

• Listen – Sometimes that is all that is necessary
• Talk – They will point you in the right direction, and or give practice advice on where to go now, or what to do next.
• Respond – They will actively deal with problems where they can. Good order issues: the welfare of one person can be affected by the ‘enjoyment’ of another, e.g. noise
• Keep their cool – Wardens/RAs will know what to do when things have gone wrong

You can contact the team for a whole range of reasons for example:

• You are lonely, homesick or finding it difficult to settle in
• You are unsure how the university operates
• You are concerned about one of the students in your flat and don’t know what to do or how to help
• You are being disrupted by your flatmate
• The behaviour of other people towards you is upsetting you
• Something has happened and you don’t know what to do

Wardens, Assistant Wardens and Residential Advisors – maintaining good order

Residential Advisors are expected to use their influence and persuasion to promote good order and it is part of the RA’s job to report problems to the Warden and in serious cases to the Head of Residences. Sometimes a student’s behaviour has an adverse affect on another student or the residential community as a whole and in this case the disciplinary procedure may be invoked.

Residential Advisors

Residential Advisors (usually referred to as RAs) play an important role in promoting the well-being and good order of students in residences by striving to create a positive living environment. RAs are experienced students; they all have life experience and some already have a first undergraduate degree. RAs form an integral part of the halls pastoral care team. They are available to provide resident students with support and guidance and take appropriate action in case of emergencies. RAs will be on duty (on a rota basis) during weekday evenings, and weekends for urgent matters.

Thinking about being a Residential Advisor?

We recruit for up to 6 Residential Advisor posts at Manchester’s Daisy Bank Hall each year and 7 at MMU Cheshire. The post is for the full contractual period which runs from September to July. Postgraduates or mature undergraduates who fulfil the allocation policy criteria are welcome to apply. If you would like to apply please state your wish to be considered in the additional information section on your accommodation application form. If you have already applied for accommodation at MMU please e-mail accommodation@mmu.ac.uk for positions in Manchester or accommodationincheshire@mmu.ac.uk for positions in Crewe.