A change management meeting is held at 9:30am every Monday morning in IT Services Central offices.

All proposed changes are discussed and authorised at the meeting in order to minimise their impact. Teams outside IT Services Infrastructure are actively encouraged to attend the meeting in order to build up a better picture of ICT changes affecting the whole of MMU.

IT Services Changes Register

• Click here for the Infrastructure Planned Changes Register
• Click here for the Infrastructure Emergency Changes Register

The requested notice period for changes is:

• Changes causing an interruption to services - 2 weeks' notice required
• Changes causing a risk to services - 1 weeks' notice required
• Change implemented as a fix to resolve an outstanding issue - Monday notice for same week
• Changes implemented as an emergency - Immediate, notify after event

Any Emergency changes are done as required, and entered into Emergency Changes register at time of change. They are discussed at following change meeting.

The "at risk" periods are:

• Tuesday mornings, 7:00 - 8:30am
• Thursday evenings, 4:30 - 9:00pm

IT Problems?

If you need assistance with any of our computing equipment or services, please contact the IT Services Helpline for support:

• Phone: 0161 247 4646
• Email: it.helpline@mmu.ac.uk