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The most popular question in each category is:

  • Asset Management
    How do I view drawings and floor plans of the University’s buildings?

    The University building directory, managed by the Strategic Asset Management Team in the Estates Directorate, is available here - Strategic Asset Management Portal. For further information please contact Jamie Jamieson on ext 1245 or email j.jamieson@mmu.ac.uk

    updated 2014-03-20 09:34:23

  • Building Refurbishment and Adaptations
    How do I order or replace furniture?
    You can now order furniture using P2P. Visit the Business Support page for more information.

    updated 2008-10-31 11:15:59

  • Business Support
    How do I update Estates and Facilities staff information?

    Please complete the Updating Staff Information form to let us know about changes to staff contact details – this could be new starters and leavers, changes to contact numbers or amendments to your organisational chart. For more information, visit Business Support.

    updated 2015-01-06 16:15:23

  • Car Parking
    How do I request a car parking permit?

    You should apply for a permit within the application window, which is September to mid October. Go to our Staff Travel pages for information regarding permit application.

    Our Travel Plan Manager will consider your application if there has been a significant change of circumstance. Please email  the Travel Team detailing your change of circumstance.

    If you’re a new starter, contact the Travel Team to arrange your permit application.

    updated 2011-02-24 11:36:00

  • Catering & Hospitality
    How do I book hospitality for internal meetings?

    Please use the online hospitality ordering system. For more information, see our hospitality menu or contact the relevant Campus Catering Manager for information regarding hospitality or the Business Support Team (ext 3665) for any queries regarding the system.

    updated 2008-09-23 15:01:59

  • Cleaning
    Do Facilities clean my computer?

    Our cleaners are instructed not to touch your computer as we do not wish to disturb what could be a vital word document or spreadsheet, for example.

    Cleaning computer equipment is considered to be a personal responsibility of staff across the University.

    updated 2008-09-23 15:17:08

  • Courier Service
    What are the charges for booking the driver courier service?
    Please see the driver booking form for charges.

    updated 2014-05-19 15:03:16

  • Environment Team
    How do I contact the Environment Team?

    Go to our Contact page.

    updated 2011-03-03 15:06:05

  • Mail Service
    How to order pre-paid envelopes and where do I get them from?
    To obtain pre-paid envelopes please contact the Central Mail Team on 0161 247 3421 or email centralmailroom@mmu.ac.uk. We will need your department name and budget code to recharge the envelope service costs. All envelopes will be returned to our office where they will be counted and sent on to you. This counting is for recharge purposes.

    updated 2011-03-03 15:06:05

  • MMU Conference and Events
    Where can I get help in organising a conference?

    The Conference and Events team are a central booking and tracking service for all internal commercial conferences, whether 'home grown' or linked to an external organisation. If you are looking for a 'one stop shop', then we can take the administrative strain from you and provide a comprehensive package to enable you to concentrate on your event programme.

    We are a friendly, professional and flexible team and have a wide range of experience in organising and delivering events from small seminars and training courses to large exhibitions and international conferences.

    We offer a planning, advisory and management service that enables the organiser to concentrate on their event programme.

    We have a wide network and work closely with membership organisations and web based advertising to promote the university and to raise its profile as a venue of choice.

    Get in touch:

    Email:    venues@mmu.ac.uk
    Tel:ext   1565
    Website: mmu.ac.uk/venues
    Twitter:   @mmuconference

    We also have an online resource with advice and guidance for all MMU staff that are planning a conference or event at: http://www.mmu.ac.uk/venues/intranet/index2.php


    updated 2016-05-18 15:59:54

  • MMU Sport
    How much do the facilities cost to use?

    All MMU sports facilities are available at subsidised rates for students and staff. Further information is available on the Sport website.

    updated 2008-10-30 16:22:17

  • Portering
    I want to move offices. How do I arrange this?

    Please contact your Facilities Team Leader who will arrange for the team to assist your move.

    updated 2008-10-31 12:17:22

  • Reception
    How do I contact Reception?

    Please visit either the staff or students pages and select the appropriate building from the menu provided.

    updated 2008-10-31 12:43:44

  • Repairs and Minor Alterations
    I need to report a fault/request a repair. How do I do this?

    The helpdesk can arrange the repair of any emergency or general maintenance issues, including the replacement of light bulbs. We aim to repair all urgent faults within 24 hours. These are faults which may compromise the health and safety of staff, students or visitors.

    Please contact the Helpdesk on ext 2882 or at planonhelpdesk@mmu.ac.uk.

    updated 2008-10-30 15:50:13

  • Room Booking
    How do I book a room for an internal meeting training session etc?

    The following link will take you to the MMU Room Booking System where you can find a room to meet your requirements www.mmu.ac.uk/sas/timetabling.php
    For external events and conferences, visit the Venues for Events site.

    updated 2010-12-23 09:41:00

  • Security
    I’m working late at All Saints Campus and don’t feel safe going to get transport home. Can security help?

    Yes. Contact Ext. 1334 to arrange for security to escort you to your transport. Please state where you wish to be collected, where you want to go to and what time you would like security to arrive to escort you.

    updated 2008-09-23 15:01:11

  • Student Accommodation
    How can I find out what student accommodation MMU has to offer?

    Please visit the Accommodation website to find out about student accommodation in both Manchester and Cheshire campuses.

    updated 2008-09-23 15:09:42

  • Temporary ID Cards
    I’ve already got my number from IT - how do I get my card made?

    Complete the Temporary ID request form and email to facilitiesadmin@mmu.ac.uk.

    The Customer Support Team will then arrange an appointment with you to have the card made.

    updated 2014-05-19 14:46:47

  • Transport
    How do I hire vehicles?

    We are able to hire vehicles for staff to use on MMU business. Please email or forward the proforma to The Travel Team, Old Student Union or email stafftravel@mmu.ac.uk to request this service.

    To use this service, the driver must:

    • Be minimum 25 years of age
    • Be able to show a valid driving licence.

     

    updated 2008-10-30 16:41:16

  • Travel
    How do I find out about getting a discount on travel?

    Visit our Staff Travel web pages or contact the Travel Team

    updated 2011-02-24 11:44:00

  • Waste & Recycling
    Submit an on-line Waste and Recycling Collection Form?
    You can submit an on-line Waste and Recycling Collection Form by going to http://www.mmu.ac.uk/environment/waste-collection.php

    updated 2011-06-22 10:54:56

Last 5 questions added:

  • Transport
    How do I request a delivery/driver?

    Please telephone ext. 3421 or email centralmailroom@mmu.ac.uk, with your completed Driver Booking Form

    Please provide as much notice as possible to ensure this service can be made available.

    There will be additional charges if the service is required out of hours:

    • Fuel (45p per mile)
    • Staff overtime (time and a half)
    • Expenses for subsistence (as appropriate)
    • 20% administration charge.

    updated 2011-02-03 16:49:58

  • Transport
    How do I hire vehicles?

    We are able to hire vehicles for staff to use on MMU business. Please email or forward the proforma to The Travel Team, Old Student Union or email stafftravel@mmu.ac.uk to request this service.

    To use this service, the driver must:

    • Be minimum 25 years of age
    • Be able to show a valid driving licence.

     

    updated 2008-10-30 16:41:16

  • MMU Conference and Events
    How do I book rooms for my event at MMU?

    The Conference and Events team has a wealth of knowledge about meeting and events spaces across all MMU campuses. As a central service we book space and facilities for both internal and external commercial and high profile conferences and events working with service departments across MMU to develop standards to deliver quality events.

    Get in touch:

    Email:    venues@mmu.ac.uk
    Tel:ext   1565
    Website: mmu.ac.uk/venues
    Twitter:   @mmuconference


     

    updated 2016-05-18 16:03:38

  • MMU Conference and Events
    Where can I get help in organising a conference?

    The Conference and Events team are a central booking and tracking service for all internal commercial conferences, whether 'home grown' or linked to an external organisation. If you are looking for a 'one stop shop', then we can take the administrative strain from you and provide a comprehensive package to enable you to concentrate on your event programme.

    We are a friendly, professional and flexible team and have a wide range of experience in organising and delivering events from small seminars and training courses to large exhibitions and international conferences.

    We offer a planning, advisory and management service that enables the organiser to concentrate on their event programme.

    We have a wide network and work closely with membership organisations and web based advertising to promote the university and to raise its profile as a venue of choice.

    Get in touch:

    Email:    venues@mmu.ac.uk
    Tel:ext   1565
    Website: mmu.ac.uk/venues
    Twitter:   @mmuconference

    We also have an online resource with advice and guidance for all MMU staff that are planning a conference or event at: http://www.mmu.ac.uk/venues/intranet/index2.php


    updated 2016-05-18 15:59:54

  • Repairs and Minor Alterations
    I need to report a fault/request a repair. How do I do this?

    The helpdesk can arrange the repair of any emergency or general maintenance issues, including the replacement of light bulbs. We aim to repair all urgent faults within 24 hours. These are faults which may compromise the health and safety of staff, students or visitors.

    Please contact the Helpdesk on ext 2882 or at planonhelpdesk@mmu.ac.uk.

    updated 2008-10-30 15:50:13