How do I? Maintenance & Repairs
Questions for Maintenance & Repairs:
I need to report a fault/request a repair. How do I do this?
The helpdesk can arrange the repair of any emergency or general maintenance issues, including the replacement of light bulbs. We aim to repair all urgent faults within 24 hours. These are faults which may compromise the health and safety of staff, students or visitors.
Please contact the Helpdesk on ext 2882 or at prompt@mmu.ac.uk
I need a duplicate or replacement key cutting. How do I arrange this?
Please complete the Key Request Form and return by post to the address on the document or email the completed form to prompt@mmu.ac.uk.
Please ensure that if you are making multiple requests then you use 1 form per request and the budget code is included.
My office is too hot/cold. How can I get this investigated?
The Helpdesk can investigate and resolve any temperature issues you may be experiencing. Please report your issue to the Helpdesk on ext 2882 or at prompt@mmu.ac.uk
How do I get to Micad to view drawings and floor plans of the University's buildings?
Facilities Asset Management provide and update an electronic archive of the University’s building plans.
For further information on the MICAD building plans archive, please contact Jamie Jamieson on ext 6031.
I need to have something fitted in my office/building. How do I arrange this?
The helpdesk can arrange the installation or fitting of items such as shelves, noticeboards, clocks, etc. The helpdesk can be contacted on ext 2882 or at prompt@mmu.ac.ukHow do I ensure portable equipment is safe to use?
The Property Services team annually test portable equipment. One of the common failures is the non-compliance of power leads on certain electrical appliances which should not be used on MMU premises.
You will notice that the plug is smaller than a standard moulded plug and has no fuse.
If you have a piece of equipment with a similar power lead, please stop using the appliance immediately and report it to the Facilities Help Desk on ext 2882.
Who pays for maintenance and repairs across the University?
Facilities pay for all maintenance and repairs on behalf of the University. If you require Building Alteration works or new equipment installed then these need to be funded by your Faculty or Central Support Department.
How can I request extra plug sockets for my office/room?
Please email Simon Milner, s.milner@mmu.ac.uk, to log your request. Please note that if it is appropriate to provide extra sockets then approval will be required from your budget holder as the cost will be charged to your department. Work will not commence until budget details and approval have been submitted.How quickly will my repair request be carried out?
Each repair request is assessed and assigned a priority level based on the nature of the task this determines the length of time needed to complete the repair.
We aim to repair all urgent faults within 24 hours. These are faults which may compromise the health and safety of staff, students or visitors.
We aim to complete all non-urgent faults and general maintenance tasks within 3 weeks.
Who deals with asbestos?
Please contact Scott Gregory on ext 3383 or email s.p.gregory@mmu.ac.ukI need specialist equipment installing in a laboratory. Who should I contact?
The Building Services Team should be contacted in the first instance. We design/install new equipment and installations and can plan all works required for faculties. Call the Helpdesk on 2882 to log your request.
Who provides and maintains Fire extinguishers?
If you have any questions or would like further information regarding the provision and maintenance of fire extinguishers, please contact the Helpdesk on ext 2882 or at prompt@mmu.ac.ukDoes the procedure for disposal of electrical equipment also apply to disposal of electrical equipment from laboratories?
Yes. The disposal of all electrical equipment throughout all areas including laboratories is covered by WEEE legislation which requires specialist removal. Arrangements can be made by contacting your Service Manager. For some items there might be a cost involved for collection.
How do I know that the plug on my portable electrical equipment meets current standards?
Plugs with an earth pin constructed from plastic and metal must not be used.
If in doubt, please contact the Facilities Helpdesk on ext. 2882.
My electrical equipment has a two pin plug – is this safe?
In order to use this equipment, you will need a Europlug adapter which can be purchased from an electrical store for use on double insulated equipment, these are the only acceptable adapters and must be correctly fused. Alternatively the two pin plug can be removed and replaced with a standard BS1362 plug by an electrician – contact the Helpdesk on 2882 for further information.
The lift is broken. Who should I report this to?
Please report this fault to the Helpdesk as soon as possible. The Helpdesk can be contacted on ext 2882 or at prompt@mmu.ac.uk