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We aim to:
The Student Hub is committed to providing advice and information services to all of our customers in a friendly customer focused environment. As part of our promise and commitment to you we have set out the level of service staff and students can expect from us when using the Student Hub.
Services at each Student Hub are consistent so you can drop in to any Hub to find the information that you need, regardless of the faculty that you study in.
We aim to answer your enquiry at the first point of contact, referring you to the appropriate service or person if we need to.
We aim to respond to all e-mail enquiries within one working day during normal circumstances, either concluding your enquiry or giving you a timescale for its resolution.
We aim to answer all phone calls during our opening hours and under normal circumstances.Go back to main Hub page