Met Card Frequently Asked Questions (FAQs)
Answers provided to frequently asked questions relating to the Met Card
Before reaching out directly, we kindly request that you review the FAQs below to see if they address your query. If you cannot find the answers you are looking for, please email the Met Card team.
As part of our ongoing efforts to prioritise student financial wellbeing, we’ve made the decision to phase out the Met Card over the course of this year. Starting from Wednesday 10 April, we will be removing the ability to top-up your Met Card. The Met Card will remain a valid method of payment across campus therefore please continue to spend any remaining balance before the end of this academic year.
Instead of using the Met Card to top up your Papercut account for printing, you can top it up using a debit or credit card. This eliminates the need for the Met Card and continues to provide a seamless experience.
About the Met Card
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How do I get a Met Card?
As of the 23/24 academic year, new Met Cards will no longer be issued to any students or staff members.
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What is my Met Card number and PIN?
Each card is assigned a unique 16-digit card number, along with an 8-digit PIN located on the back of the card. For an illustrative example, please refer to the provided card example.
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How do I activate my Met Card?
Full instructions on how to activate a Met Card will be provided when your card is collected.
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How can I check my balance and transaction history?
To check your balance and transaction history, you will need to log into your account. Only our finance team can view this information.
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Does the Met Card have any value on it?
Any funds on your Met Card will be carried over from previous years and will be available to spend across the University campus.
Problems with your Met Card
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What do I do if my Met Card is lost or stolen?
Log in with your network ID and password to deactivate the card. You’ll be liable for any purchases made on your Met Card account until the card is deactivated. Once deactivated, you’ll receive a confirmation email, and the Met Card team will be in touch via your Manchester Met email address with options regarding a replacement card.
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Can somebody else use my Met Card?
No. Students must not give their Met Card to anybody else to use. Our staff accepting Met Cards for payment will ensure that the person presenting the card is the actual cardholder as photographed on the Met Card. In case this happens, then the sale will be refused, and the card confiscated.
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Why is my card not working?
If you enter an incorrect PIN multiple times, your Met Card will be temporarily locked for 48 hours for balance checking. You’ll still be able to use your card for spending during this time. If the lock remains after the 48-hour period, please contact the Met Card team for assistance.
If your Met Card balance is insufficient, you will receive a “payment failed” error at checkout. To ensure that you have enough funds please check your balance.
If your Met Card is new, you will need to activate it before using it.
Balance, deactivation and repayment
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If I don't spend my credit in Year 1 can I carry it forward?
Yes, you can use your Met Card until you finish studying with us.
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What happens to the balance on my Met Card if I suspend my studies?
The balance will remain on your card for use when you return to Manchester Met and recommence your course.
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What happens to my Met Card if I withdraw from my course or when I finish my studies?
Your Met Card will be deactivated so ensure you spend your balance before you leave the University. Full details of what happens to any remaning balances are included in the Met Card terms and conditions, as the response will depend on how your fees have been paid and whether any fees are still outstanding.
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Will I be asked to repay any amounts credited to my Met Card account?
This can only happen if there was an error in crediting your account. Please refer to the terms and conditions for more information regarding expected repayments.
Student Support Package
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Who is eligible for the Student Support Package (SSP)?
The Student Support Package page has all the details regarding eligible students, the terms and conditions along any other important information. If you are entitled to receive the SSP you’ll be contacted via your Manchester Met and personal email addresses.
As of the 23/24 academic year, the SSP will be paid directly to eligible student bank accounts rather than being loaded onto your Met Card.