Technical support for Arts and Humanities students

We currently have four Scan Bays available for you to walk-in or prebook on our Digital Arts Connect2 booking system. Please collect film holders from the Digital Media Bar CH1.12. Email [email protected] for more information or support.

Inducted users only, enquire about induction at the Digital Media Bar CH1.12. We currently have four colour managed print bays and Bays can be booked in advance via the Digital Arts Connect2 booking system. For technical support, please contact the on-duty Technical Officer. 

We have two 3D Animation, three 2D Animation and two iMac Bays for inducted users. Please book in advance via the Digital Arts Connect2 booking system.  Alternatively, you can drop into the Digital Media Bar CH1.12 to enquire about on the day access. For technical support, please contact the on-duty Technical Officer in CH1.12. Please collect cameras from the Digital Media Bar (CH1.12) prior to your booking and return securely, locked into the lockers provided outside Digital Media at the end of the day. The keys should then be posted in the post-box outside of the door. Email [email protected] for more information or support. 

Inducted users only, enquire about induction at the Digital Media Bar CH1.12. We have two 3D Animation, one 2D Animation and one Pro 3D Studio Space bays available for inducted users only. For technical support, please contact the on-duty Technical Officer. Cameras should be collected from the Digital Media Bar prior to your booking and returned and securely locked into the lockers provided outside Digital Media at the end of the day. The keys should then be posted in the post box outside of the door. Email [email protected] for more information or support. 

Inducted users only, enquire about induction at the Digital Media Bar CH1.12. We currently have four 2D Animation Bays and 1 Digitising Edit Suite available. Please book in advance via the Digital Arts Connect2 booking system.  Drop-in access may be available from the Digital Media Bar (CH1.12). For technical support, please contact the on-duty Technical Officer. Cameras should be collected from the Digital Media Bar prior to your booking and returned and securely locked into the lockers provided outside Digital Media at the end of the day. The keys should then be posted in the post box outside of the door. Email [email protected] for more information or support. 

Inducted users only, enquire about induction at the Digital Media Bar CH1.12. We currently have 13 Edit and Grading Suites in Chatham, Lowry and Grosvenor East, and one Sound Suite available in Lowry. Please book suites in advance via the Digital Arts Connect2 booking system and collect the keys from Digital Media Bar. Drop in access may be available. For technical support, please contact the on-duty Technical Officer. When returning the keys after 4:30pm these should then be posted in the post box outside of the door. Email [email protected] for more information or support. 

Inducted users only, enquire about induction at the Photography Bar CH1.40. Please book in advance via the Digital Arts Connect2 booking system. For technical support, please contact the on-duty Technical Officer. Email [email protected] for more information or support. 

Inducted users only, enquire about induction at the Photography Bar CH1.40. Please book in advance via the Digital Arts Connect2 booking system.  For technical support, please contact the on-duty Technical Officer. Email [email protected] for more information or support. 

You can drop into any one of the support areas; Digital Media Bar (CH1.12), Photography Bar (CH1.40), or if you’re a SODA Student the Digital Arts Lab on the second floor of SODA. You can also email the contacts below:

• [email protected]
• [email protected]

for more information or support. 

If you are running late, you can email the appropriate contact: [email protected] or [email protected] and the team can amend your booking for you to secure the resource. If you are more than 30 minutes without notice the booking system will automatically release your booking to be offered to other students as per the Code of Practice for all Digitals Arts resources. Constant no-shows impact unfairly on other students needing resources, so please make every effort to cancel resources when no longer required and/or inform the team if you need to amend your booking.   

SODA houses state-of-the-art facilities for digital media including studios for film, animation, sound, UX/UI, VR labs, and motion capture. These are ring-fenced in the first instance for SODA students and programmes. Students wishing to use resources outside of SODA should contact their tutor to make enquiries and provide academic support for access.   

Studios are booked via Connect2 at following your relevant inductions.  Access cards are available from the Soda Hub on the ground floor. Please email [email protected] for additional support. 

SODA has a great deal of specialist equipment tailored for animation, film production, sound recording, game design, VR/AR and motion capture. Contact [email protected] for more information. 

Usage of studios in SODA is dependent on completion of access inductions. Inductions for SODA students will be booked by your academic tutors automatically. Please contact [email protected] for any queries or additional support.  

The VR Lab is in SODA and is accessible after an induction. Each bay has an Oculus Quest 2 and HTV VIVE Pro. Contact [email protected] for more information.  

The UX Suite is equipped with lots of equipment for UX Projects such as a PC and big screen TV. The room is equipped with cameras, mics, and eye tracking equipment that can be controlled from UX Control room. Contact [email protected] for more information. 

The Digital Arts teams provide an extensive catalogue of Technical Skills Sessions in a whole range of training for different software and hardware. Appropriate sessions will be booked by your academics. Should you feel you need any additional support or session, please contact your academics to make enquiries or email [email protected].

The Music and Sound studios core users are the Music and Sound BA and MA courses. Inductions for non-Music and Sound students will be assessed on an individual basis. Students from other programmes are encouraged to collaborate with Music and Sound students where possible too. Contact [email protected] for more information. 

Support is available in SODA from 9:00am to 6:00pm on weekdays. Contact [email protected] for more information. 

We do not have any storage for large scale work in SODA and studios must be cleared overnight. There are small lockers available on the 3rd floor and 2nd floor. Contact [email protected] for more information. 

Immediately report any faults or issues to the Digital Arts team in SODA or the SODA Tech Hub on the ground floor. Contact [email protected] to report any issues if in doubt.

Most queries can be answered by visiting our dedicated ‘Faculty Arts and Humanities – Technical Services’ Moodle pages.

There you will find mandatory digital Code of Conduct and Workshop Awareness sessions, information on opening hours, workshop specific contact details and other useful resources such as short videos, material pricelists and much more.

You can also pop into the relevant workshop to discuss your query in person. Standard Opening Hours are 9:00am - 4:30pm.

In order to access any of our specialist areas, you will need to complete the ‘Makers Code of Conduct Induction Course’ found under the ‘Makers Team’ tab on the Technical Services Moodle Page.

Once complete, other resources will become available in specialist subject areas relevant to your course of study, such as workshop awareness inductions.

After completing mandatory courses on Moodle, you will be able to book a space or induction within a given workshop. It is important to book onto your machinery inductions as soon as possible, where a member of technical staff will induct you on the machinery or equipment, at the allocated time.

Never use any machinery and equipment unless a Technical Services member of staff has inducted you. 

Please visit our dedicated Moodle page for answers to specific questions.

If you want to access the Ceramics and Plaster workshops, you will need to complete the ‘Makers Code of Conduct Induction Course’ and the Ceramics and ‘Plaster Digital Awareness session’ via Moodle.

Depending on your course, certain inductions will still be timetabled.

Pass Rate is 100%. Please visit our Moodle page for more information and to complete your digital content sessions.

If you want to access the Printmaking workshop, you will need to complete the ‘Makers Code of Conduct Induction Course’ and the ‘Printmaking digital awareness session’ via Moodle.

Pass Rate is 100%. You may also be required to submit a digital positive making form via Moodle.

Please visit our Moodle page for more information and to complete your digital content sessions.

If you want to access the Bookbinding workshop, please complete the Makers Code of Conduct Induction course and either the ‘Bookbinding Workshop Awareness Session’ and/or the ‘RISOgraph Awareness session’.

Please visit our Moodle page for more information and to complete your digital content sessions.

If you want to access the Textile Print workshop, you will need to complete the ‘Makers Code of Conduct Induction Course’ and the ‘Textile Print session’ via Moodle.

Please visit our Moodle page for more information and to complete your digital content sessions. 

If you would like to arrange some digital printing, you can find further information on our Moodle page.

If you want to access the Glass  workshop, you will need to complete the ‘Makers Code of Conduct Induction Course’ and the ‘Glass Workshop session’ via Moodle.

Please visit our Moodle page for more information and to complete your digital content sessions.

If you want to access the Wood workshop, you will need to complete the ‘Makers Code of Conduct Induction Course’ and the ‘Wood Workshop digital awareness session’ via Moodle. 

Pass Rate is 100%. Please visit our Moodle page for more information and to complete your digital content sessions. .

If you want to access the Metal workshops, you will need to complete the ‘Makers Code of Conduct Induction Course’ and the ‘Metal Workshop Digital Awareness session’ via Moodle. 

Pass Rate is 100%. Please visit our Moodle page for more information and to complete your digital content sessions. 

If you want to access the CAM workshop, you will need to complete the ‘Makers Code of Conduct Induction Course’ and the CAM digital awareness session via Moodle.  

Pass Rate is 100%. Please visit our Moodle page for more information and to complete your digital content sessions. 

As an Architecture student, you will be able to see the workshops available to you via the ‘Makers Code of Conduct Induction Course’ on Moodle. To access the facilities, you will need to complete the induction course and relevant ‘digital awareness session’ for the workshop you wish to use.   

In order to access any of our specialist areas, you will need to complete the relevant Health and Safety Induction for the Stitch and Textile Workshops. These are organised by your course leaders and will be scheduled in for you. After completing mandatory Health and Safety Induction, you will then need to attend the relevant inductions to each workshop and the equipment. 

You will need to have the relevant inductions before you can access the equipment in the stitch and textile workshops. Inductions are requested through your course leaders. You cannot use any machinery and equipment unless a Technical Services member of staff has inducted you. To ensure the workshops are running as efficiently as possible it is extremely important to turn up for your timetabled sessions. If you are unable to attend, please let your tutor know as soon as possible. 

Once you have been inducted onto the equipment you will be able to use that piece of equipment, although some of the equipment must have a time slot booked by the relevant technician. Any equipment that needs to be booked will be covered in the inductions. All supporting equipment must be booked through the Make More Store, and must be booked at least 24 hours in advance.

As always, we are happy to help with any questions you might have. You can drop into the workshops or email the relevant technical staff for advice. You can also visit our Moodle pages for more information.

An online ‘Technical Services Code of Practice’ module must be taken by all users of the technical spaces and equipment.

There are PA systems within all of the Performance Studios that students are free to utilise for their rehearsals.

Further training on further specialised theatrical equipment will be offered as part of your course and through various Skills Sessions offered over the course of the year.

The Live Productions team can be contacted via email at [email protected]. Alternatively, you can drop into the production office to arrange an appointment. 

You will be inducted into the technical spaces as part of your course. The process for booking studios is facilitated through your course and an electronic booking system. 

Costumes from our wardrobe can loaned after a Costume Consultation with the Wardrobe Supervisor, these must be arranged via email: [email protected]. Please be aware that the wardrobe is a very busy department, collections and returns must be made by appointment only and will be arranged in line with staff availability. 

Props and Furniture can be viewed and booked through our Connect 2 booking system. The Props department will be open for collection and returns 3 days a week: Monday, Wednesday, and Friday 2pm – 4pm

We are here to help and support you with technical advice and equipment loans. Please email the relevant technical team below for technical support and advice: 

• MFI resource centre: [email protected] 

• MFI tech team: [email protected]  

• MFI Mechanics: [email protected]  

• Manchester Fashion Institute Website (People and Networks) 

You can also visit our Moodle pages, contact us by email or ask to arrange a Microsoft Teams meeting. 

Manchester Fashion Institute covers two buildings of Cavendish. You can enter through the Righton and Lowry buildings. The MFI area is timetabled and allows access if you study Fashion Buying and Merchandising, Fashion, Fashion Promotion, Fashion Marketing, Fashion Design Technology, Fashion Business and Management or International Fashion top-up.  

Please view the MFI Resource Centre section below for information on accessing the Resource Centre. 

The Body Scanner and Hand Scanner are available and can be booked through MFI Moodle request forms.

You will be inducted into the technical spaces via skills sessions on core industrial machinery, and inductions in specialist workshops. After induction you will have to access the equipment in the Garment Technology studios. 

You can access videos, equipment and ‘how to’ documents on our MFI Moodle page. All the request forms are found in this area and specialist software and equipment. QR codes are also on all machinery and all videos can also be found on MMUTube. 

The archive garments are all stored on the Technical Services area of Moodle. Go to the MFI Moodle area to see what is available. You can request to borrow garments from the archive with an archive garment request form.

The MFI Resource Centre is a sustainable Resource Centre where you can access donated materials for your projects. There is a range of free fabrics and trims which have been donated from industry suppliers. 

There are also how to guides and lists of fabric and haberdashery suppliers and manufacturers. You can also loan a range of items such as half scale mannequins, MFI Collections garments, books and polystyrene mannequins and heads. These are booked via Connect2.

Please email us for any other enquiries and the technical team will direct you to a technician to help with your query: [email protected] 

You can access a range of equipment for use in the Lowry textile workshops via the Make More Connect2 system. To gain access to the booking system, you must complete the online induction found on Moodle. All bookings must be made up to 24 hours in advance and are collected from the Make More Loans counter on the first floor of Chatham. If you have any queries, please contact us on [email protected].

Please email the AV store providing your:

• Name
• Student ID number
• Course

For instructions on using the online AV store, watch our Connect2 Student Guide video or visit our Manchester School of Art Bookings webpage

We are here to help and support you. Please email: [email protected] or call 0161 247 1299 if you would like to arrange an appointment for technical support. 

You can also visit our Moodle page, Connect2 system, contact us by email or ask to arrange a Microsoft Teams meeting.

Bookings must be made at least 24 hours in advance. Please use the Connect2 booking system to prebook technical equipment.

Once booked, you will receive confirmation of your collection date and time, and an alternative date and time will be provided in Connect2, which will be confirmed by the AV store if required.

If you missed your collection appointment by 10 minutes or more and did not inform the AV store, your equipment will be returned to available on Connect2 and a ‘strike’ will be recorded.

Please ensure you contact the AV store by email: [email protected] or calling 0161 247 1299 if you are running late for an appointment. 

If you missed your return appointment by 10 minutes or more and did not inform the AV store, please rebook your appointment following the instructions above. To ensure the facility runs smoothly and allow all students fair access to technical equipment, Code of Practice fines will be applied if you repeatedly fail to return equipment during your allocated appointment slot. Please see the store’s Code of Practice for further information. 

Please use the online AV Store Connect 2 booking system to prebook equipment. You can prebook up to 14 days in advance of collection. Certain high spec items require that you undertake an induction before you can borrow them. You cannot borrow equipment without the appropriate induction. For most loans, you can collect them from the Hive Lockers in Grosvenor East. For larger loans, you will be required to collect from The AV Store in Chatham. Please report any missing items or faults as soon as possible. Borrowers are liable for any loss or damage to equipment. 

You can borrow equipment for up to three working days. If you are unable to collect your reservation but still require the items, please contact the AV store on 0161 247 1934. You can also email [email protected].

All uncollected, reserved items will be cancelled. All prebooked items must be collected or returned before 4:00pm. Items will not be loaned out or accepted back after this time. 

You must return equipment to where you collected it from, either The Hive Lockers or The AV Store on the due date and time. If you choose to keep equipment beyond the agreed due date for return you will incur a fine. Please see The AV Store’s Code of Practice for further information. 

Bookings need to be cancelled via email before the end of your allocated collection day otherwise this will be noted as a no-show on your account.  

Fine charges for late return of items are as follows: 

• Equipment Band 1: £1 per day fine.(items up to £10 in replacement value: ie. USB cables, extension leads, headphones, card readers etc.)  

• Equipment Band 2: £2 per day fine. (items £10-£100 in replacement value: ie. Zoom H1s, Manfrotto tripods, Velbon tripods, chargers, Rode Videomics, Samson C01U Studio Condenser mics, XLR cables etc).  

• Equipment Band 3: £3 per day fine.(items £100 and above: ie. Tascam DR100-MKIIs, Zoom H2ns, H4ns, H6s, Canon Legrias, Canon 700Ds, 600Ds, Rode lav mics, Rode NTG-2 mics, E-image tripods, Rode boom poles, Mojo Kits, Beyerdynamic M58 mics, Sony ECM44B mics, Audio Technica lav mics etc.)  

• Equipment Band 4: £5 per day fine. (items £1,000 and above: ie. Canon XA20s, Pro Sound Kits etc.) Fines are paid using your Safecom account and are charged on overdue items.  

If fines are outstanding, your borrowing rights will be withdrawn until such time as those fines are paid. In the event of a fine exceeding the cost of the replacement equipment you will be charged the lesser value. If you fail to return an item after 30 days, you will be invoiced for a replacement. 

If you’d like to make a purchase at the store - just drop in to see us and order at the counter. Alternatively you can access our catalogues via our Moodle page. 

Our inkjet printers and sublimation printers are available to book for hourly slots through Connect2. If you’ve never used Connect2 to book slots on our printers before, please email [email protected] and we’ll add you to the system using your student I.D number. Alternatively, please just pop into the store and we’ll be happy to add you onto Connect2 at the counter too. 

Please submit a vinyl cutting order via this online form.  If you have questions on the process, please email us on [email protected]. You can find more information on our vinyl cutting process in our online paper and art supplies catalogue. We also have a handy video on our Moodle page which explains how to set up your artwork properly for the cutter.

Please submit a vinyl cutting order via this online form.  If you have questions on the process, please email us on [email protected]. You can find more information on our vinyl cutting process in our online paper and art supplies catalogue. We also have a handy video on our Moodle page which explains how to set up your artwork properly for the cutter.

As always, we are happy to help with any questions you might have. You can pop in for a chat at the counter or alternatively send an email to [email protected]. We also have resources and information on our Moodle page to help you make the most of the Make More store. 

We are the Creative Practice & Galleries team, we run the framing and gallery workshop, the canvas stretcher and surface preparation workshop and the concrete workshop. We provide specialist training, support and advice across creative disciplines. This includes exhibition joinery, art handling, exhibition installation and audio-visual installation for exhibitions. We also work with students, researchers and external artists working in university galleries such as MODAL and the Holden Gallery. The team also provides bookable resources such as hand tools, ladders, and basic display furniture such as gallery plinths, a-boards and hanging boards. For more information visit our Moodle Site or email the team inbox at [email protected]

An online Creative Practice and Galleries code of practice must be completed by all users before any further inductions or technical skills workshops can be accessed. 

You can find the Studios and Galleries technical team in Grosvenor West GW.33 where you can make any enquiries about using the technical spaces or equipment. Alternatively, you can email the team at [email protected]

Time or training in the framing and gallery workshop can be booked via email: [email protected]. Depending on your course, certain training sessions will also be timetabled. 

Time or training in the canvas stretcher workshop can be booked via email: [email protected]. Depending on your course, certain training sessions will also be timetabled. 

Time or training in the Concrete workshop can be booked via email: [email protected]. You will be required to complete the Basic Introduction to The Concrete Workshop before accessing this workshop.

You can loan tools via the teams Connect2 site but it is mandatory to complete the online Creative Practice and Galleries code of practice first. Certain tools, such as cordless drills and saws require you to attend a hand tools Induction first. You can book this induction by emailing the team’s inbox at [email protected] make sure to include your name, student ID number, course (and year of study) in your email when making the request. You will then have access to loan tools for the rest of your study. 

Print City is based on Ground Floor, 5 Archway, Turing House, M15 5RL—just behind Birley Campus.   

At PrintCity, we offer several convenient ways to access our 3D printing service.  

• Submit your 3D print files, exported to STL or 3MF format, along with any specific instructions you have or seek our advice, via email: [email protected]. Our dedicated PrintCity Technical Services team will handle the printing for you, providing a bureau service to ensure your projects come to life seamlessly.  

• For those who prefer a more hands-on approach, we welcome you to pop into PrintCity in person for an in-depth consultation. Our Technical Services experts will be on hand to offer guidance and insights into your 3D printing needs, helping you achieve the best results for your projects.  

• If you’re looking to experience 3D Printing hands-on to print projects yourself, we offer the opportunity for students to utilize our FDM (Fused Deposition Modelling) technology directly. Simply book an induction session, typically held on Thursday mornings, by contacting us at [email protected]. Once inducted, you can use our technology on a first-come, first-served basis. This option empowers you to bring your ideas to life with 3D printing while ensuring you have the necessary skills and knowledge to succeed.  

PrintCity is open for student access 9:00am-4:00pm Monday to Friday excluding bank holidays. 

Email [email protected] with your query and a member of the team will help direct you to the right support.

PrintCity does not book out 3D Printers. We do, however, offer hands-on access to our FDM (Fused Deposition Modelling) 3D Printers on a first come-first served basis, following an induction. PrintCity is open for student use between 9:00am and 4:00pm Monday to Friday, excluding Bank Holidays. Inductions can be requested by e-mailing [email protected]. To use any other type of 3D Printer, or have dedicated access to a specific technology, we can discuss on a case-by-case basis. 

The completion time for your 3D printing project depends on several factors, including the length of our production queue and the availability of technology. Additionally, the size of your print and material use determines the printing time. If your 3D print includes a roof or overhangs, there may be support material that you’ll need to remove during post-processing, which should also be factored in. It’s important to note that your 3D print is rarely finished the next day. We recommend allowing up to a couple of weeks for your project to be completed, especially during busy periods.  

Yes—we accept cost codes or payment via the e-store. We will send you a payment link after completion of your project. PrintCity only charges for material use and so the cost of our 3D Prints is low in comparison to industry. 

If a 3D printer is actively working on a project, we do not turn it off in the evening, or at weekends. The time required for 3D prints to complete varies significantly, ranging from just a few minutes to as long as a week. The duration depends on various factors. 3D printers are safe to run unattended, therefore, we leave the 3D printer operational until your job is successfully completed. 

PrintCity offers bespoke 3D Print workshops on different areas of 3D Print, from slicing files all the way through to post-processing and Design for Additive. We offer these to all areas of the university- cross faculty. If you think your course or unit might benefit from one of these bespoke workshops, then ask your tutor to contact [email protected] 

If you have been inducted and wish to use more than one 3D Printer at a time, then we would ask that you check with a member of Technical Services staff first as availability depends on capacity. If you have multiple projects to e-mail us, then we would ask you to group them into as few e-mails as possible and be clear with your print instructions.