Award certificates, transcripts and verifications

It is your responsibility to keep your permanent  address up-to-date throughout your studies to prevent award documentation being posted to the incorrect address. 

The deadline for address changes for summer award certificates is 30 June. 

Certificates are not handed out at graduation, they are posted in September, so consider where you will be living at that time. If you gain an award at any other time of year, we will aim to process and post your certificate within eight weeks of you receiving your final results.

Once you have gained an award, your award documentation will be sent only to your permanent address on record. The permanent address can be any address you consider your permanent residence.  

• A term-time address is where you are living during the academic year while studying.  If your term-time and permanent address are the same, it is important to have this noted on your record.
• A permanent address is where you live the rest of the year. It may be with family or where you are moving after uni.

We send your certificate to your permanent address on record with us. The permanent address can be any address you consider your permanent residence and that you will have access to after you have received your final marks.  

If your award documents are sent to a student house you’ve moved out of, or an overseas address when you’re now permanently living in the UK, there may be a delay of several months until you can receive your documents. This could lead to delays with applications for visas, jobs or further study.

How do I change my permanent address?

To update your permanent address, please contact the Student Hub: [email protected]. 

UK students: Please state clearly your door number, street name, town/city and postcode.

International students: Please state your full address including country and a PO box number if you have an international address.

Important information about your legal name

The awards certificate is a legal document. If the name on your certificate does not match your legal name on your passport it can create difficulties later in life with future study, visas and applications for jobs. We strongly recommend any middle names are included if they are displayed on your legal ID. Remember to include any apostrophes or ‘Mc’ or ‘Mac’ accurately. 

You will have one year following your award date to make any name changes to award documentation. If you need to do so, you should contact [email protected] with the relevant legal ID. After this time, name changes will no longer be accepted. 

How do I change my name?

Please contact Student Hub with a photo of your ID document and ask them to update your student record. 

For transgender students, we suggest that your legal name is printed on your certificate and transcript to avoid any future complications with job offers and visa requests. If you have changed your name in the student records system and require your legal name to be printed on your certificate and transcript, please contact [email protected]

Documents can be provided digitally and/or physically. 

It can take up to eight weeks during peak periods to produce and post your document(s). There is a charge for this service which is outlined below. 

Transcripts 

• If you completed your course prior to June 2014, due to the manual record research involved, a replacement transcript will cost £50.  
• If you completed your course after June 2014, a replacement transcript will cost £15. 

 Certificates 

• We may be able to provide replacement certificates for students. The cost for this is £45. 

If you would like to request a replacement certificate or transcript, you can contact us via the Assist Portal. 

Or for alumni, you can email at [email protected] providing the following information. If you have already emailed us, please read the automatic reply with all the important information you need to be aware of: 

• Type of replacement document required (i.e. certificate or transcript or both): 

• Reason replacement required (please provide as much detail as possible): 

• MMU Student ID: 

• Surname (at time of study): 

• Forenames (at time of study): 
• Date of birth: 

• Shipping Address: 

• Course title: 
• Date of Award: 
• Campus studied on:  

Please note: There are some instances in which replacement copies may be unavailable such as: 

• If you have any debts outstanding with the university. 
• Some non-standard courses (we will advise you if this is the case). 
• CNAA (Council for National Academic Awards) - CNAA was the awarding body for many Manchester Polytechnic courses including most degree and PGCE courses. CNAA no longer exists but the Open University are now responsible for their records and can provide replacement certificates. Go to www.open.ac.uk/validate/p3.shtml for more information. 
• BTEC (now known as Edexcel) - You can obtain replacement certificate for pre-1993 BTEC awards (such as HND or HNC) from Edexcel. Go to www.edexcel.org.uk/studying/certificates/vocational/ for more information. 
• Manchester Polytechnic Awards - We are no longer able to provide a replacement certificate for Manchester Polytechnic Awards (eg. Polytechnic Certificate or Polytechnic Diploma). However, you can request a Letter of Verification if we have your record information available. 
• Other awarding bodies - A few qualifications were awarded by bodies other than those mentioned above. If you contact us we may be able to help you find the awarding body or provide a letter to verify your award.  

Unit specifications/ Course Handbooks 

• Unit specifications will cost £10. This is a flat fee for all units required. 

We can certify photocopies of certificates and transcripts to confirm their authenticity. 

Current students and recent graduates can request this through the Assist Portal. Alumni can request this by email at [email protected]. Please include a copy of your certificate, transcript or both.

We try to process these requests within 21 working days. In some cases, it may take longer to get documents from our secure archive.

We can provide a letter detailing your dates of attendance and final result.

If you attended the former Manchester Polytechnic, we include a statement explaining the change to our university status.

These requests may take up to 21 working days to process.

Current students and recent graduates can request this through the Assist Portal. 

For alumni please send your request for a verification letter including your name, student ID and course title to [email protected].

Manchester Metropolitan University uses the Higher Education Degree Datacheck (HEDD) online verification service for employers and agencies to verify our awards. This service is only for third parties and there is a charge.

The online candidate verification service allows you to register and check applicants’ data, such as name, date of birth, institution, year of graduation or qualification classification.

To make your enquiry you should:

•    register with HEDD
•    select ‘Manchester Metropolitan University’ from the list of UK higher education institutions
•    choose the option to ‘verify a degree award’
•    upload a consent form
•    provide the applicant’s:
    o    full name at the time of studying
    o    date of birth
    o    full course title
    o    classification or result
    o    year of graduation
•    request the dates of attendance or study, if applicable

We recommend that you ask applicants to provide the data listed above and show you their degree certificates, which you can use for your verification enquiry.

For assistance, please email [email protected]

Name changes can be requested within 12 months of your award documents being sent to you by emailing [email protected] along with a copy of your legal ID which shows the name you wish to be displayed on your award.

For information regarding name changes for transgender (including non-binary) students, please visit our dedicated page on the Student Hub pages.
 

If you are looking for information regarding graduation ceremonies, please visit the dedicated Graduation pages.