Inclusion Service pledge

We’ll ensure you have fair and equal access to learning and personal development opportunities by identifying the support you need and removing barriers to participation – so that you can achieve your full potential.

Our core aims and values

We’ll:

• treat you with respect, ensuring your support needs are fully assessed and effectively communicated
• ensure you are listened to and treated in a sensitive manner
• provide a welcoming, inclusive and accessible environment where you feel valued and listened to when accessing support
• work in partnership with you to continually develop and enhance our services, so they are meaningful and meet your needs when using the Inclusion and Disability Service
• regularly evaluate the quality of our service to you, by seeking your feedback through annual surveys and implementing changes where appropriate
• ensure information about your personal circumstances is stored securely, handled sensitively and only shared on a need-to-know basis with your explicit consent*
• offer training to colleagues across the University about inclusive practices and how to support you if you have additional needs

*Except in situations where your wellbeing or safety is at risk.

Our commitment to you

We’ll:

• treat you with courtesy, fairness and respect, and we will be helpful and sensitive to your individual needs
• communicate directly with you via the most secure means available
• only communicate with parents / guardians / corporate parents with your explicit consent unless we consider your health and wellbeing to be at risk
• provide you with an opportunity to speak to a member of staff, either in person or by phone, within service hours, to resolve any urgent queries
• ensure our services are delivered by qualified and trained specialist staff who continue to develop their understanding of the support which may benefit students with additional support needs
• work collaboratively with you, your academic department and other services to ensure that your support needs are met
• make appropriate and timely referrals for support and advise you about applications for funding
• respond in a timely manner to feedback and attempt to resolve any issues you may raise

Your commitment to us:

In order for us to offer relevant, timely and high-quality services, we ask you to:

• provide us with your full name and student ID whenever you contact us
• ensure that your contact details in university systems are up to date
• if you are an enrolled student, please use your student account when emailing the service
• where possible, provide us with at least 24 hours’ notice of a cancellation to an appointment or the need to reschedule
• respond in a timely manner to any requests for information which can help us assess your support needs
• contact us if you feel that there is an issue with your support and work with us to resolve the matter
• treat staff within the Inclusion and Disability Service with courtesy and respect